On the rare occasion that something unexpected happens when we send your order and
it doesn't reach you on time, we promise to compensate you based on the delivery service
you used. See details below.
We will give you £10 off your next order, plus a refund
for the delivery charge you paid.
We will give you £10 off your next order.
To benefit our delivery promise, make sure your mobile number is
registered to your account so we can send you a text with your
discount code. To do this, log into your account, then click 'edit account details'.
Terms and conditions:
Very Exclusive reserves the right to amend or withdraw the Service Charter at any time without giving notice. Very Exclusive shall not be liable for any failure to fulfil any element of the Service Charter. Certain benefits are only available to customers who register their mobile phone number on their account. Very Exclusive shall not be held liable for customers who fail to keep their account up to date with their current mobile phone number or for customers who register an incorrect phone number. Very Exclusive, acting reasonably, reserves the right to determine whether or not a delivery was made on time. Very Exclusive reserves the right to suspend the Delivery Assurance benefit in scenarios where delivery failure is due to circumstances beyond its control, for example extreme weather conditions or industrial action. Promotional codes cannot be used in conjunction with any other discount promotional code.