All orders are wrapped with care in a reuseable, luxe branded bag and cardboard box.

ITEMS PURCHASED PACKAGING
Clothing Your purchase(s) will be individually wrapped with tissue paper, placed within a Very Exclusive bag and shipped securely in a brown cardboard box.
Shoes and Accessories * Shoes and accessories will be delivered in the original packaging, and placed in a Very Exclusive bag and cardboard box.

*Accessories include sunglasses, watches and jewellery.
Beauty Your beauty items will be sealed within a padded bag to ensure they are protected during delivery and then placed in a Very Exclusive bag and a cardboard box.

There are several options to ensure your Very Exclusive order arrives quickly and conveniently.

DELIVERY OPTION ORDER BY EXPECTED DELIVERY CHARGE
Collect+ 7PM To a local convenience shop next day. Find out more FREE
Standard Next Day 7PM
Sun to Fri
Between 7am - 9PM Mon - Sat £5.99
Nominated Day 7PM Between 7am - 9PM Mon - Sat
(Book up to 8 days in advance)
£6.99

* Next day delivery cannot be guaranteed during Sale and other peak trading periods. Delivery date will be confirmed at check out.

Need to return an item? Simply request a return through your account. All our returns services are FREE; please
reuse the original packaging where possible.

RETURNS OPTION MAX WEIGHT
LIMIT
SERVICE CHARGE
Collect+ 10kg Fast, convenient and perfect for those on-the-go. There are over 5,500 Collect+ stores in the UK and most are open late, seven days a week. To find your nearest Collect+ store, click here FREE
Post Office 10kg Return items easily via the Post Office. Any items exceeding the 10kg weight limit will incur a charge. FREE

We will always attempt to process your returns as soon as they arrive back to us, but do allow
five days for your account to be credited.

RETURNING CHRISTMAS GIFTS

You'll be pleased to hear that we're extending our 28 day approval guarantee to make sure you can return any unused products you bought after 9th October 2017 in January (just in case you need to send any presents back!).

The goods must be complete, unused, in their original packaging and returned back to us by Friday 12th January 2018. The normal approval guarantee exclusions and restriction still apply.

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